Wednesday, 10 April 2013

Over lunch I've was thinking about miscommunication. In my life most miscommunication is rarely as a result of what is said, but instead how it is said...

I've noticed that Twitter is full of miscommunication because often it is too short - the communication is direct and brief, rarely giving opportunity to flesh out response. Sometimes it is the lack of communicated emotion - something is said in jest which is missed. Other times this is reversed and it actually the presence of strong emotion that colours the entire communication.

In these events what matters is what happens next. How is the miscommunication resolved? And how do we prevent it from happening again? This solves a lot of future problems. It takes time, it involves building relationships and it involves learning to say sorry.

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